|MARTA adopts new code of conduct for riders|
|Monday, 09 September 2013 17:21 | Written by Administrator|
ATLANTA –Bad behavior will not be tolerated on MARTA, and could mean those who do misbehave will face penalties.
Effective Nov. 9, MARTA will launch its “Ride With Respect,” a new policy to help improve the overall customer experience by addressing nuisance behaviors with penalties including possible suspension from the transit system.
“Ride With Respect” was prompted by concerns from existing and potential MARTA customers and the policy was drafted with input from scores of community stakeholders. The MARTA Board passed the policy on Sept. 9.
Under the new code of conduct, prohibited activities include solicitation, selling goods or services, loud music, spitting, littering, eating on transit vehicles, drinking on transit vehicles without re-sealable drink containers, fighting and disruptive behavior – many of which are also violations of state law and could result in arrest.
Keith T. Parker, MARTA’s GM/CEO, said the policy – along with a more robust police presence, new vehicle security cameras and a mobile phone app to report problems – will make MARTA more attractive and help customers feel more comfortable.
“You should have the freedom to sit quietly and enjoy a peaceful ride on MARTA,” Parker said.
“‘Ride With Respect’ reaffirms our commitment to our customers and employees by curtailing undesirable behavior on our system.”
“Moving forward, MARTA will no longer tolerate bad behavior on our system,” said Frederick L. Daniels, Jr., Chairman of the MARTA Board. “We are asking the community, elected officials and customers to join us in raising the bar and reinforcing the expectation that everyone deserves a safe, efficient and enjoyable ride on MARTA.”
|Last Updated on Tuesday, 10 September 2013 11:09|